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How to generate support zip

Tom Hadlett

I need to create a support zip file. How can I do that?

Accepted answers

Fabio Racobaldo _Catworkx_

Hi @Tom Hadlett ,

in order to create a support zip file you should do the following steps :

To create a support zip go to > General Configuration > Troubleshooting and support tools > Create support zip.

See Create a Support Zip for more information on which files are included in the support zip file.

Hope this helps,

Fabio

All comments

Fabio Racobaldo _Catworkx_

Hi @Tom Hadlett ,

in order to create a support zip file you should do the following steps :

To create a support zip go to > General Configuration > Troubleshooting and support tools > Create support zip.

See Create a Support Zip for more information on which files are included in the support zip file.

Hope this helps,

Fabio

Tom Hadlett

Thnaks @Fabio Racobaldo _Catworkx_ for you quick reply. Unfortunately I can't see General configuration. Please help

Fabio Racobaldo _Catworkx_

@Tom Hadlett , are u a Confluence System Admin?

Tom Hadlett

I don't know that! How can I check?

Fabio Racobaldo _Catworkx_

Please @Tom Hadlett ask to someone within your organization and verify that you are a Confluence Admin otherwise you can not go ahead with this activity

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