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Can I trigger a Jira issue to be created if an email is received at certain address?

Aaron Casley

I would like to automate the creation of Jira tickets, if an email is received at our maintenance or service departments.

IS this possible and if so how would I go about it?

Thanks, appreciate any input

Accepted answers

Lucas Modzelewski _Lumo_

You can create email handlers: Create issues and comments from email

In Jira Cloud in JSM projects emails is one of the channels and it's as easy as choosing the right email name

All comments

Lucas Modzelewski _Lumo_

You can create email handlers: Create issues and comments from email

In Jira Cloud in JSM projects emails is one of the channels and it's as easy as choosing the right email name

Aaron Casley

Thanks Lukasz, I think I found an answer here too

https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/

Just waiting to be granted Administer rights.

Ill look into your solution too.

Cheers

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