[Issue] Mail Handler for Google -Email Box

Question

Hi,

I'm using a mail handler to poin to a mail server sticking to a enterprise Google E-Mail box via Secure POP. Delay I set is 1 (min.).

From time to time my  users told me that tickets were triggered hours to one day after receiving the new e-mails.

The workaround I found to temporarily fix and avoid the problem is to regularly (bi-weekly or monthly) reactive the POP of the e-mail box. Afterwards, it will work well as expected again for a while. (The weird part is I have multiple mail handlers. Each matches to a JIRA project. However, the symptom doesn't happen to all of them.)

Does anyone know the root cause or like to give me advice? Thanks in advance.

Regards,

Arnold

tier-0 grump · Answer

Your memory looks fine to me - it might be time to open a support case so that we can get hold of the logs and try to get to teh bottom of this.

Arnold Chang · Answer

Thanks for your response.

Here you go. Should I add more?

Total Memory3959 MBFree Memory2238 MBUsed Memory1721 MBTotal PermGen Memory768 MBFree PermGen Memory269 MBUsed PermGen Memory498 MBMemory Graph

56% Free  (Total: 3959 MB) (Force garbage collection)PermGen Memory Graph

35% Free  (Total: 768 MB)Non-Heap Memory Graph (includes PermGen)

35% Free  (Total: 816 MB)

tier-0 grump · Answer

Mmm, we'd fixed most of the mail handler bugs by then, the only one I know of is the silently dying if it runs out of memory....how much memory are you giving to JIRA.  And BTW, sorry for the delay getting back to you...