nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Customer Portal Doesn't Load Correctly

Sean Locko

We had a JIRA Service Management 8.14 and I recently updated to 8.22. Once the update completed I was able to log in and view all requests submitted and form and SA standpoint is was fine, but it seems the Customer Portal page broke to some degree. The page resolved and loads with no errors but nothing displays (See photo #1). I don't know what is causing it and searching online for hours yielded no results about my issue.

If I mess the the URL a bit I can get to the help center which displays the three projects we run but when clicking on any link from there I get a spinning wheel (See photo #2). I'm out of ideas and would appreciate any and all help.

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Brant Schroeder

@Sean Locko Just a few basic questions.

Have you cleared the browser's cache to make sure that is not the issue?
What are you seeing in the logs?
What are you seeing when you inspect the page load?

Sean Locko

Cleared the cache already, no change.

Which log should I be looking at exactly?

And if you mean page load as in the browser console there are a heap of errors (16 in total). Referencing multiple different files getting 404 and 403 errors from jsm files. If you are referring to something else, could you please elaborate on "page load"

Also I'm using Firefox 91.7.0 ESR.

Brant Schroeder

@Sean Locko do you run a proxy?

I am thinking this is your issue: https://confluence.atlassian.com/jirakb/the-customer-portal-is-not-loading-when-jira-is-running-behind-a-reverse-proxy-or-load-balancer-1071819151.html

Sean Locko

That looks exactly like my screen but we are not running HTTPS we are running HTTP. Also the browser console throws the error:

uncaught exception: Attribute 'portalId' does not exist

I don't think the work around will work in this case because I am not running SSL on the Jira Service Management. If I even wanted to try the code, I would need to know exactly where in the server.xml I would need to copy that line to. Thanks for your continued help

And yes we do run a proxy

Sean Locko

I think the issue lies within the:

"uncaught exception: Attribute 'portalId' does not exist"

When looking at the page source one of the three portalID's (We have 3 projects) is -1

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