Portal field shows up on 2nd refresh and not when initial screen loaded

Question

Hi,

We have had portal forms used here for last 6 months and didn't see this issue.

A specific field is not visible ( only label is visible) on Initial load of the screen. Since its mandatory field, the form doesn't allow to submit.

However, after we notified this, if we refresh the page again as soon the page is loaded with fields, the specific filed is visible and we are able to proceed to submit after filling in. Looks like caching issue only for this specific field.

Nadeem Zakir_g2k8v9 · Answer

seems like a bug on 8.20.6 and service management 4.20.6, so I updated jira to 8.20.8 and SM to 4.20.8 and the issue no longer occurs.

Nadeem Zakir_g2k8v9 · Answer

Sorry, Posted an answer, but was not meant to.

Nadeem Zakir_g2k8v9 · Answer

we are also seeing this issue on service desk portal create screen. Need to refresh to be able to view the field and input values to proceed. We recently upgraded to Jira 8.20.6 so might be a bug in that version.