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Changing description on custom field does not change in the ticket

StephanieC

I have a really odd issue where I hanged the description on several custom fields, but for just one of them, the description is not updating on the tickets, new or old.

See screenshots.

I re-indexed a couple of times and I believe field desc.png field desc1.png we have even rebooted the server at least once since then.

Accepted answers

Mirek

Hi @StephanieC

In general you can set up description in two places - in custom fields list and in field configuration. The field configuration is always on top of custom field default description.

So I suggest to check Field Configuration of your project first end verify what description you have there.

All comments

Mirek

Hi @StephanieC

In general you can set up description in two places - in custom fields list and in field configuration. The field configuration is always on top of custom field default description.

So I suggest to check Field Configuration of your project first end verify what description you have there.

StephanieC

This worked ! Thank you!!!!

Mirek

Glad to hear that

Joseph Rossi_7r00qw

Thanks for the tip.

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