nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Hello, I need the client to be able to change the status of a ticket from the portal. how do I do th

Gabriel Lujan

Accepted answers

All comments

Tessa Tuteleers

Hi @Gabriel Lujan ,

Welcome to the community.

When you configure your workflow, you have a checkbox on the transition to make this available.

Screenshot 2022-04-13 at 18.08.39.png

Screens don't display for those users so make sure there are no validations on the transition screen or anything.

Hope this helps,

- Tessa

Gabriel Lujan

Thank you very much Tess! that option is not visible in my project

Gabriel Lujan

Tessa Tuteleers

Hey @Gabriel Lujan ,

is this an active workflow linked to a service management project? Because the portal options (approval / link on portal) only show up in that case.

- Tessa

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira