Add the total story points on a board with sumup

Alex Gay

Hi @Max Foerster - K15t 

I suppose you could help me

 

I'm trying out the Sum up in our DC instance.

And it is working great.

 

But, when I try to show the total SP's on my kanban or Scrum board, I get the errors: 

"Calculation rule could not be changed. Please refresh to see the current status."

 

Do you (or somebody else) know what the cause could be?

My Calculation rule.

 

 

 

Thx in advance.

Max Foerster - K15t

Hey @Alex Gay 👋🏼

thank you for mentioning me, and sorry for the delay in my response, but I was enjoying some vacation (and had close to no reception). It's hard to tell what's going wrong in the backend when you try to select the configured rule, so we need some more information from you. Could you please follow these steps:

• Try to choose the calculation rule in the board configuration again. After the error message is displayed, sumUp will write a more descriptive message to the log files.
• Please have a look at the log files, if you don't have access to the filesystem, try our free app Last Log for Jira to access the log files in the Jira administration.
• Create a request in our support portal at https://support.decadis.net/ and attach the log

 

We're waiting for your information to tackle the error! 😁🤘🏼

Best, Max