JSM cluster deployment error

Question

Hi all,

We have a new cluster deployed with JSM 8.21.0(2 nodes) and PostgreSQL 13. Once the cluster is up, it kept complaining "Cluster Time Synchronisation" and "Cluster Index Replication" issue, and one of the nodes(random) kept missing in the Clustering dashboard.

From atlassian-jira.log, I noticed some backend postgres I/O exception, is there any potential mis-configuration I need to check?

DG_lkynet · Answer

Hi Jason,

We have exactly the same error after a new installation JSM data center version with a Patroni cluster.

https://community.atlassian.com/t5/Jira-Service-Management/Cluster-syncronisation-error/qaq-p/2241458

Could the error be found?
Could you please share the solution in this case?

Kind regards

Dennis

dujas · Answer