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Not able to Release items from Kanban board

Vikrant Yadav

Hi Guys,

Need one help, not able to Release items from Kanban board, all issue are in Closed status but Resolution is Unresolved . Kindly suggest how to release these items, some issue having fix version empty field but some having fix version whose status is "Unreleased"

Release item.PNG

Accepted answers

Fabio Racobaldo _Catworkx_

Hi @Vikrant Yadav ,

first of all you need to check your workflows. There are two ways to have resolution set :

Add resolution field on close screen (if extists otherwise you need to create and associate to that transition) and make it mandatory
Make resolution automatically set in close transition through a post function (Update issue field)

In this way, all the future closed tickets will have resolution set.

For existing issues, you can create a self transition from closed to closed (as specified at two points above) and then through a JQL indentifies that tickets ( something like "status = CLosed and resolution is empty") and perform a bulk trasition.

This should resolve your issue.

Fabio

All comments

Fabio Racobaldo _Catworkx_

Hi @Vikrant Yadav ,

first of all you need to check your workflows. There are two ways to have resolution set :

Add resolution field on close screen (if extists otherwise you need to create and associate to that transition) and make it mandatory
Make resolution automatically set in close transition through a post function (Update issue field)

In this way, all the future closed tickets will have resolution set.

This should resolve your issue.

Fabio

Vikrant Yadav

Hi @Fabio Racobaldo _Catworkx_ Thanks for the response.

Is it due to Resoluton field?

i have tried to set Resolution for one issue,but still showing 42 issues in Red. Is it due to Empty Fix verison field ?

Thanks

V.Y

Fabio Racobaldo _Catworkx_

Hi @Vikrant Yadav ,

Release depends also from Fix Version so, all closed issue should have a fix version associated :

Releasing via a Kanban board in a company-managed project

In a Kanban project, releasing a version via the board will release all issues in that version that are 'Done' (i.e. in the right-most column of the board).

Go to the project that your version is in.
Click Kanban board.
Click the Release menu to view a list of your project’s unreleased versions. The list will only include versions that have been assigned to the issues in the ‘Done’ column on your board. If there are no versions assigned to these issues, you can choose to release the issues to a new version.
Select the version you want to release. The release dialog will be displayed.
Enter the details for the release, then click Release.

Issues will disappear from the board once all their fix versions have been released.

Vikrant Yadav

Hi @Fabio Racobaldo _Catworkx_ In these 42 issues, some having Fix Version field empty, do i need to Click on Release and add new Version ?

And some issue having 20-30 Fix Versions, out of these fix versions 1 is unreleased version. Once this unreleased version get Released then only these get disappear from Kanban board, right ?

Thanks

V.Y

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