How can I configure the PagerDuty for JSM ?

Question

JSM Version: JIRA Service Management Application v4.20.7

Step 1 success connect PagerDuty uses the admin account logo.

Step2 configures Jira connection options to output "credential or URL not valid"

My question is how can I find correct  "Jira Base URL" and "Jira Browse Base URL", I don't know what differenct bewteen each other.

Thanks all of yours help.

Zhongshu Li · Answer

I have resolved this issue. The root cause is Jira Integration users need to create an agent account in the Jira Service Management that use to alert notification sync.

BTW, thanks for your answer, it's very important information.

Zhongshu Li · Answer

Thanks for your feedback, and I've tried the same URL to "Save" configure, still error output "credential or URL  not valid".

Could you give me any recommendations for troubleshooting this mistake?

Carlos Garcia Navarro · Answer

Hi @Zhongshu Li ,

My understanding is that "Jira Base URL" and "Jira Browse Base URL" should be the same. As described here (https://confluence.atlassian.com/adminjiraserver/configuring-the-base-url-938847830.html):

The Base URL is the URL via which users access Jira applications. The base URL must be set to the same URL by which browsers will be viewing your Jira instance.