Ideal would be something like a Reminder button or e-mail reminder to configured e-mail addresses.
Could you please propose a way to cover the described need?
@Maristella Botsi ,
There are few relevant solutions discussed in community thread below. I hope that helps.
https://community.atlassian.com/t5/Jira-Service-Management/How-to-create-a-Jira-Service-Desk-ticket-reminder/qaq-p/1169309
-BB
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