Notification for comments add by email handler, override the user preference

Question

Hello,

I have a strange behavior when we add comments. The user preference is using “Do not notify me.” for his own comments.

If the comment has been added directly into Jira, this works fine and no notification is sent.

However, if it is done by email handler running script runner with this API, he gets notification.

commentManager.create(foundIssue, jira_reporter, body, true)

NOTE: He is assignee and part of the watcher list

Ahmed Osman_2dp0d2 · Answer

Here is the block that set the comment:

if (search && search.total != 0) {
def foundResult = search.getResults()[0]
def key = foundResult.getKey()
def foundIssue = issueManager.getIssueObject(key);

// Found. Add a comment 
def index = body.indexOf("From:") 
if (index != -1) body = body.substring(0,index)

index = body.indexOf("-----Original Message-----")
if (index != -1) body = body.substring(0,index)

commentManager.create(foundIssue, jira_reporter, body, true)

Watchers.each { watcherManager.startWatching(it, foundIssue) }

add_attachement(jira_reporter, foundIssue)
changeAssignee(foundIssue, assignee)
changeStatus(foundIssue, action)
return 
}

Ram Kumar Aravindakshan _Adaptavist_ · Answer

Hi @Ahmed Osman

Could you please share the entire code you are using for the Email Handler and a print screen of your Email Handler configuration?

Thank you and Kind regards,

Ram