How to fix "You are not registered" message while trying to open Confluence if FF

Question

A single user is trying to open Confluence Home page or any existing Confluence page using FireFox and gets "You are not registered. Please register..." page. This happens only in Firefox. In Chrome, for example, everything works fine.

This happens to only one single user and only in FF.

Does anybody know how to fix this issue?

Aleš Laňar1 · Answer

Hello Victor,

I looked at screenshots. Do you have any login utils? Something like kerberos (you have to set FF for using kerberos) or any plugins in FF?

If you have plugins on FF browser, try to reinstall it. If it working on other browsers, maybe is problem in build of browser. I have a lot of problems with jira and confluence when somebody had a one Chrome build... So try CLEAN installation or upgrade you current version or disable all plugins in FF

Victor Urlapov · Answer

Hi All, Here`s the screenshot: http://gyazo.com/2c148aedf5b14cfea232e03d894a2b1e We have russian localization pack installed. The translation is: errorMessage: "You are not registered. Register here and try one more time." It seem to be local machine problems, but this is quite strange that such thing happens only for Confluence.

Deividi Luvison · Answer

Is it possible to post a screenshot of that error so I can a better picture of what you are seeing?

I never saw that specific error before :( .

Thanks and Regards,
David|Confluence Support Engineer