Setting reminder for closed tickets

Question

Hi Team,

We were wondering if a sub-task could be created as a reminder to check back in on the ticket.

We would like the reminder to be set 30 days after a ticket is closed.

We would like to revisit the ticket so we can go back and make sure everything is completed. It is not for all of the closed tickets but only for certain tickets.

can you tell me this is possible?

Regards

Sneha

Trudy P Claspill · Answer

Here is the reference document for working with filters, specifically the section on subscribing to filters.

https://support.atlassian.com/jira-work-management/docs/work-with-search-results/#Workingwithsearchresults-subscribeSubscribetosearchresults

Sneha Prakash Somnathe · Answer

Hi

Can you please guide how to set up a subscription to that saved filter?

Thanks

Sneha

Trudy P Claspill · Answer

What is the actually problem you are trying to solve? Do you really want a reminder to look at closed issues, or do you want to prevent issues from being closed if the work is not complete?

If the latter, for the issues that have incomplete work is that incomplete work documented as sub-tasks on the issue already?

If the incomplete work is already a sub-task for the issue, and you want to ensure that the issue doesn't get closed if there is incomplete work, then the solution would be to implement validation to prevent the issue from being closed while it has incomplete sub-tasks.

If you want a reminder to look at closed tickets, create a filter that retrieves all the issues where the issue was closed 30 days ago.

resolutiondate = -30d

Then set up a Subscription to that saved filter to email you the results every day.