When I try to add a comment into a Jira epic I receive this error: The Jira server could not be cont

jennifer Vaghela

When in a Jira epic I receive this error and try closing and starting again but it keeps happening to one specific epic.

 

The Jira server could not be contacted. This may be a temporary glitch or the server may be down.

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Brant Schroeder

@jennifer Vaghela Welcome to the Atlassian community

This could be caused by one of the two issues described in the KB below.  

• https://confluence.atlassian.com/jirakb/the-jira-server-could-not-be-contacted-this-may-be-a-temporary-glitch-or-the-server-may-be-down-300814851.html 
• https://confluence.atlassian.com/jirakb/operations-that-are-related-to-user-lookup-resulting-in-the-jira-server-could-not-be-contacted-this-may-be-a-temporary-glitch-or-the-server-may-be-down-error-941365405.html 

There are other things that cause this as well so let me know if one of those does not resolve the issue.