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Could not access customer portal

sgolikov

I'm using JIRA (v6.3.6#6336) and Service Desk 2.0.2.

I want to give to my customers access only to Customer Portal.

I've added test customer - "user". I've added "user" to Project Role:

people SD.png

Check Roles and Permissions:

Project Roles.png

Project Permission.png

But when I try to login by this user, I've gotten an error:

CP_error.png

Here is "user" groups:

user_groups.png

Where is the problem?

Project Permission.png

Accepted answers

sgolikov

I've already found how to fix this!

The problem resolved after updating the license.

Thank you!

All comments

Jaime S

Hi, Sergey.

Have you created user via the Service Desk? Where you only add the user's email.

When created via the Service Desk they should have only access to Customer Portal and should be able to log in.

I hope it was helpful.

Kind regards.
Jaime Kirch da Silveira.

sgolikov

I've already found how to fix this!

The problem resolved after updating the license.

Thank you!

Jaime S

I'm glad to hear that, Sergey. Cheers.

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