REST API token to authenticate

Question

Hi, I use the Insight REST API to send and retrieve data to and from my Insight application in my Jira Service Desk. To do this automatically I use some python script. For now I use basic authentication with my username and password, but this method is not safe, so I need to authenticate my script with REST API token or something like that.

I tried to search but the information is quite confusing

Can you help me?

Artur Moura · Answer

Hi @John Francis,

Your understanding is correct, so, based on your company policy creating a service account seems not an option.

The service account idea is not tied to a person.

Thanks for sharing your feedback btw.

John Francis_8xe4g7 · Answer

Thankyou @Artur Moura my company policy does not allow you to create accounts not tied to a person,
so it is impossible to have a Jira account for the API,
or did I misunderstand what you meant?

Artur Moura · Answer

Hi @John Francis,

In addition to what @Charlie Misonne mentioned, I would say you may create a specific Jira account for API tasks.

It would be like a service account for a specific purpose.