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Replies not received when sending from non work email

Grzegorz Szalas

Hi All,

Testing Jira solution and when sending request from personal email, ticket is being created on Jira but when I comment on it, update is going to my work email (since my work email is registered and I'm Jira user) and not email I've sent test ticket from. Why is this happening? Help really appreciated.

Thanks,

Greg

Accepted answers

All comments

Jack Brickey

So let me understand here. Do you have two user accounts one is your personal email and the other is your work email? When you create a ticket using your personal email account does it show that user as the reporter? When you say you were making a comment I assume you are doing so from your personal email correct?

Grzegorz Szalas

reporter seems to automatically set as "Jira Service Management Widget".

Grzegorz Szalas

I sent email from personal email. With this email I'm not Jira user. So as said, ticket from gmail comes in but when I'm replying to it, it sends response to Jira registered user (which is my work email) and I receive update on my work email. Original requester doesn't receive any updates.

Jack Brickey

Are you using the Widget to open an issue or are you just sending from your email. I don't understand how "Jira Service Management Widget" is set as the reporter. Maybe some automation rule. Could you check that? Also is your work email being added as a watcher or request participant when the issue is created.