Need to schedule a call with a person from Jira Service Management Team for clarifications

Question

Hello,

I had logged a request last Friday on Atlassian website for needing a call to be scheduled with us for our clients after we attended Jira Service Management Demo a week ago. There are some questions we would like to get answered in that call.

I have not got any response as yet.

Can you please help me or route my query to the relevant group so we can get this call scheduled as soon as possible?

Thanks!

Jack Brickey · Answer

Unfortunately a call is not an option. At least I have never heard of such happening on demand. Other option is to scour the available resources, e.g. Documentation, videos, etc.

here are some to get you started...

* what-is-asset-management 
* manage-your-assets-and-configuration-items-with-insight 
* Getting started with asset management in Jira Insight

there are many more resources, just google.

Finally the best way would be to download a free trial and play with it. I think you would be able to assess your questions more quickly.

I hope this helps even if it is not the answer you had hoped for.

jthakur · Answer

Hello,

We are not looking to use a partner for implementation and which is why we are reaching out to you directly. We are current JIRA clients and have attempted to identify to reach out to our Account Rep to No Avail.

We are looking to make a purchase decision in the next 2 weeks, so it is critical to get answers  for the below topic ASAP

We are looking for clarification on System capability and would like to have a call with someone at Atlassian to answer questions.  One specific area is in regards to Asset Management capability :

* Asset management integration
* Installable agent
* Network discoverability
* Keeps log of changes
* Customizable asset fields
* Asset log with 1-year retention (or more) for changes
* Reports on installed software
* Asset management software metering (i.e. asset ownership history)

jthakur · Answer

Alright, Thanks. Will reach out to one of the Atlassian partners around local area.

Thanks for the guidance.