Even with the access given by the account administrator, I am not able to view the pages in Confluen

Question

I received access to two folders that are created in Confluence by the company where I work:

But when I click on the button to view the pages (Visualizar página), Confluence responds that I have already requested access:

The problem is that the access has already been granted and, even so, I am not able to access the pages.

Has anyone ever experienced this? Please could you help me?

Darryl Lee_2jimne · Answer

Hi @Lucas de Moura Theodoro ,

No problem at all and really hope this issue will be addressed soon.

Kind regards, 
Darryl Lee
Support Engineer, Atlassian

Lucas de Moura Theodoro · Answer

Thank you, Darryl.

I will review the permission setup and check if this is the problem.

Darryl Lee_2jimne · Answer

Hi @Lucas de Moura Theodoro ,

Is there bt any chance that these 2 folders are nested under another level of folder(s) that has a different permission setup?

Here's the documentation regarding the Permissions & Restrictions for your further reference.

If this possibility has been ruled out, please consider reaching out to Confluence Support and my colleague from there can help you further.

Thanks.

Kind regards, 
Darryl Lee
Support Engineer, Atlassian