Does your JSM support IVR integration?

Question

can JSM create a request via IVR? Update status with IVR?

Ste Wright · Answer

Hi @Aya AlJboor

For Cloud, check out Chat, SMS< Voice and Video for Jira Service Management. It might be an integration to an external IVR, though.

I haven't seen a specific App for DC - but, that's where I'd contact IVR providers and see what they suggest for integration options :)

Ste

Aya AlJboor · Answer

thanks @Ste Wright

isn't there any plugin for cloud or data center?

Ste Wright · Answer

Hi @Aya AlJboor

Not natively as far as I know.

You could try...

* Marketplace: Look if there's an App which can offer this functionality. For example...* CallCenter for Jira Service management (Server only)

* IVR Vendors: Contact IVR vendors directly to see if they have an integration to Jira Service Management, or offer an App for this.

Ste