How to add automated comment on issues after certain period of time?

Question

Hello guys,

I am trying to create an automation rule

Day 1) Adds automated comment on a particular issue in JIRA 9Already in place)

Day 2) After 72 hours add another comment as a reminder to the customer

After 116 hours - Close off the issue automatically with a comment

I did find something similar called Schedule but I cant find in my own project

Please advise

Thankyou in advance

Regards,

Aboli

Martin Bayer _MoroSystems_ s_r_o__ · Answer

Hi @Aboli Malwadkar I can only agree with @Ste Wright

Ste Wright · Answer

Hi @Aboli Malwadkar

If it's Jira Service Management Server/Data Center, it might be possible to do something similar using JSM Automation.

If you need something more powerful, you'll need an App which can handle this automation - such as...

* Automation for Jira
* Scriptrunner
* ...etc

Note: If your instance is Data Center, Automation will be a native feature sometime soon - see the Data Center Roadmap for more information.

Ste

Aboli Malwadkar · Answer

Hi Martin

Thanks for replying

We do not have such apps unfortunately. The platform is very simple at the moment