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Is it possible to have customers (Not JIRA users) without the Service Desk add-on?

B Morling

Is it possible to have customers (Not JIRA users) without the Service Desk add-on? There's no other functionality we would benefit from in SD other than the licencing fix of having customers not counted against the licence, similar to how the livening was done previously...

Accepted answers

Peter Van de Voorde

Blake,

You could create your customers as inactive users in JIRA (don't give them the JIRA Users Global Permission).

This allows you to still have their email/username on file. And you can even use them as reporters and send out emails to them.

Best regards,

Peter

All comments

The customer user type directly relates to the Service Desk add-on. Without the add-on, this type of users can not be used in JIRA.

Peter Van de Voorde

Blake,

You could create your customers as inactive users in JIRA (don't give them the JIRA Users Global Permission).

This allows you to still have their email/username on file. And you can even use them as reporters and send out emails to them.

Best regards,

Peter

B Morling

Thanks Peter!

That is exactly what I needed. The last issue I have is the notification when users have been created by the mail handler. These users will never be able to log into the system, I simply want them to get the notifications to stop the service desk staff from having to work out of JIRA as well as a shared mailbox. Is there any way to stop the new user notification being sent to the new users? It's not part of the notification scheme.

B Morling

I just read the next tick box... "Notify Users"

Notify Users

"If Create Users is set and Notify Users is checked new JIRA users will receive a notification that their account has been created via email."

Thanks again for your help.

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