I am having tickets disappear from my board. Why may this be happening?

mike.fletcher

I am having tickets disappearing from my board. When I go to search for the ticket number in the board search section it will not show, but if I complete the search in the top right search window it will display the ticket. What could cause this issue to happen?

Chris Buzon_5m654u

The tickets no longer match the filter query for the board, such as if they indicate they need to be in a certain status (of if that status in not mapped to the columns), or with a specific field setting.  

You can figure out why by taking the filter query and confirming the ticket appears if you just do a regular search with those parameters. If it does not appear, then the board won't ever see it. If it does appear, you should check the sub-filter, quick filters, and status mapping to see if it's not-visible for those reasons.

A common solution for scrum boards is to confirm that the ticket is in the open sprint on that board.