Notification / Confirmation that the ticket has been read

Question

Hi,

We use Jira Service Management for our customers, many times, they read our responses in the tickets or emails but they do not reply back -  is there any way of getting a notification or something when a ticket has been read?

No matter if it's a script, plugin, free or paid...i just can't find any solution.

@AlL need help here

Thanks

Max Foerster - K15t · Accepted Answer

Hey @Albert Manuel

Not to my knowledge. If a customer does not respond (speaking about our customer support), we reach out to the customer again (automated) after a few days and after that, the ticket will be closed after X days. There's nothing more you can do. It can be frustrating because you want to help, but they should meet you halfway! ;)

Best, Max