Unable to use the xray exploratory app

Question

Hi ,

I am having some issues in using the xray exploratory app.

Installed the last version of the app 2.0.1 and when I try to execute with Exploratory App and I am having errors in there.

I clicked on the "Retry" and it's in loop. Can anyone help me ?

Thanks

jahnavi reddy_b01dc0 · Answer

Hi,

I'm not able to connect Xray exploratory app with our Jira data center Testing environment version (9.4.10). please find the attachment for the error message.

Regards,
Jahnavi.

Rogério Paiva - Xray Xporter · Answer

Hi @Inês Figueiredo Costa

It is best to upgrade to the latest version of the Exploratory App:

In case the problem persists, it is best to contact Xray Support (http://Xraysupport.getXray.app) so we can help further.

Thank you.

Kind regards,
Rogerio Paiva [Xray Support Team]