When a ticket is raised automate it so a field like “users name” appears in the title of the ticket?

Adam B_s357s1

For ease of reading is it possible that when a user is creating a ticket and has to put “name of user” in one of the fields that when the ticket is created the “name of user” appears in the title automatically. The “name of user” also is not always the reporter in most cases. 

Is this possible to do and how. Many thanks. 

 

 

Jack Brickey

Hi Adam,

You can't Force a format in the summary however you could create an automation roll that edit the current summary and as things like reporter etc. Using smart values. Here are some documentation on automation that might help. smart-values-in-jira-automation 

 if you need help with the automation once you get started let me know.