Email notification problem

Question

Hi All,

we experiencing recently that many notifications don't get to the recipients. Some lost emails are custom events, others are standard events.

My first question: where van we check the outgoing emails?

2nd: how can we prove that the problem is not Jira problem but email server?

Thanks,

Rumi

Zul NS [Atlassian] · Answer

Hi,

You can check the Outgoing mail logs in <JIRA_HOME>/log/atlassian-jira-outgoing-mail to check if the notification email are being sent or if there is any error logged. You can check in the mail queue as well if there is any in the error queue.

For troubleshooting purpose, please see this KB article.

Mizan · Answer

Are you sure its not JIRA problem ? I found an old documentation for troubleshooting notification related problems here

You can also create a support ticket with Atlassian