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Sharing Confluence page to other users does not working

Mihyun Moon

Hi, I am trying to share my Confluence page with my teammates.

I used 'Share' option and added my teammates' ID information and all of them got the invitation e-mail. Also, my page is an unrestricted page.

But somehow, they tried to access the page but they couldn't with the error message 'Page Not Found." It worked the same as they opened up the short link.

How can I fix the problem?

Thank you.

Accepted answers

Kishan Sharma

Hi @Mihyun Moon

Welcome to the Atlassian Community!

By any chance, the page title was renamed/changed, asking because If the page title changes, the URL will likewise be updated to reflect the new title. If a user then tries to accesses a page with the old title in the URL, they will encounter a "Page not found" with a suggestion that the page may have been renamed, including a link to the new page.

You can refer more details on this link

If the page title has to be renamed for some reason in future, its a good idea to share the page with pageID format (a unique pageId value (stored in the database) eg -

https://confluence.example.com/pages/viewpage.action?pageId=123456

All comments

Kishan Sharma

Hi @Mihyun Moon

https://confluence.example.com/pages/viewpage.action?pageId=123456

Mihyun Moon

Hi @Kishan Sharma

Thank you for your kind answer

As your advice, I've sent the link with pageID format to my teammates but it didn't work out - still they can only see "Page Not Found" page.

Are there any other options I can try? Thank you.

Kishan Sharma

Hi @Mihyun Moon

That's strange, if the page is unrestricted and if you have enabled Anonymous access, then everyone on the internet should be able to view the page. Can you also confirm if you have enabled anonymous access ?

Mihyun Moon

Hi @Kishan Sharma

I checked out the anonymous access on Space Tools and it was already enabled.

However, your advice helped me a lot - I solved the issue by granting permissions to individual teammates on Space Tools.

I do not know the exact reason, but I guess the page was originally my personal page - so although I opened it up to public, it required further access requests.

Thank you so much!

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