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connect jira service managment to omnitracker ticket system

Michael Ziegler

i got a request to evaluate the effort to connect Jira ticket system with Omnitracker:

goal is to create an asynchron interface between both systems

from omnitracker point of view there are tons of interfaces to do connect to whatever

do someone have any suggestion in this direction?

how to start? ... a similar project maybe done in the past ?...

any hints welcome

thanks in advance

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Joseph Chung Yin

@Michael Ziegler

Welcome to the community. I would recommend you to contact Omintracker vendor and ask them for assistance for JSM integration.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Michael Ziegler

@Joseph Chung Yin

nice answer but i am pretty sure that if i raise a request by Omnitracker i will geht a similar answer from them that i should get in contact with JSM specialists :-(

greatings michael

Joseph Chung Yin

@Michael Ziegler -

Normally, vendor (Omnitracker) should provide the necessary documentation on how to integrate with Jira Software/JSM. After you obtain their feedback, then you can work with your JSM admins to determine the next steps on setting up integration process accordingly.

Contacting Omnitracker vendor will be the 1st step.

Best, Joseph

Michael Ziegler

just for your information ... i am in contact with an external company which is specialieced with connecting ticket systems within an external platform

if this is what we want i can share the solution ...

Michael Marhold

Hi Michael, have you found a solution with Orchestra for your integration between OmniTracker & Jira?

greetings Michael

Michael Ziegler

Hi Michael,

i was in contact with the company Orchestra BUT to be honest during other urgent topics we didn´t finished this proposal.

but i think the idea behind should work to connect both ticketsystems with that tool

greetings michael

Malte Klassen

Hey Michael, there are standard software solutions for that challenge on the market. I suspect that if I get more specific it will be considered unauthorized advertising by the admins. But just search for my name + Munich ... Then you come quite quickly on it. Greetings, Malte Klassen

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