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Unable to change Confluence Wiki logo

Razmik Mikayelyan

Dear Community,

I tried changing the general Confluence logo and uploaded a picture. Confluence was able to upload this. I can save the uploaded image, but in general, it is not shown. After the first changes, I restored the default version and then tried again, but I could not do it.

I make changes from the CONFLUENCE ADMINISTRATION -> General Configuration -> LOOK AND FEEL -> Site Logo and Favicon.

Please can you help me understand what the problem is?

P.S. Before making the changes, I clear the browser's cache and cookies.

Thanks & Regards.

Accepted answers

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Ste Wright

Hi @Razmik Mikayelyan

Just to confirm the process you're going through...

Go to Confluence Settings
On the left-hand menu, select Site Logo and Favicon
Next to Site Logo, choose a file to upload, as the logo
Press Save to apply the changes

I just tried this, and it worked for me!

I would try again just to confirm, because Confluence also had some intermittent errors happen recently - see: https://confluence.status.atlassian.com/#past-incidents

If it's still not working, I'd contact https://support.atlassian.com/ for further assistance

Ste

Mariam Hovhannisyan_6trh1q

Hi @Ste

I faced the same problem. I confirm that I follow the steps you described, but It does not work for me.

My picture has 128x48 size. Is it possible that the image in this format caused a problem?

Thanks,
Mariam

Ste Wright

Hi @Mariam Hovhannisyan

I don't think so for logo - although it will be constrained to a maximum height of 48px.

What file type is the image?

Ste

Mariam Hovhannisyan_6trh1q

Hi @Ste Wright ,

My image is height of 48px. My image type is PNG.

Are there any preferred image formats for logo?

Thanks,

Mariam

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