Is it possible to change the "Resolution" automatically in already closed incidents?

Question

Hello Atlassian,

We need to change the "Resolution" field of all the incidents that we have closed. We can do it manually for each one, but we would like to do it automatically for all of them. It's possible?

*(Screenshot) Change "Sin resolver" option to "Listo" or "Won't Do" option to "Listo".

Thanks a lot,
Kind regards.

Javier Ramírez · Answer

Hi community,
I still can't find the "Resolution" field. When searching for the issues, I select the operation but when editing, the resolution field does not appear. I am attaching an image so you can see what screen I am on.

Thanks in advance.
Best regards!

Joseph Chung Yin · Answer

@Dirk Ronsmans -

Yes - Bulk change works if you utilize the transition issue operation in the process.  However just like you mentioned one will need to modify the WF to achieve it.

Therefore, I recommended the CSV update route.  I still believe your information provided is great and something that users need to know.

Best, Joseph

Dirk Ronsmans · Answer

Hey @Joseph Chung Yin ,

Well actually you can!

If he can do it manually he can also do it in bulk.

A workaround to still use the Bulk would also be to add a Transition from "Closed" to "Closed" and add a screen on that transition with the Resolution field on it.

That way, you can bulk "transition" the issues and since the field is on the transition screen it can be mapped!