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Need help with a post script to send an email based on an event being fired

Justin Corcoran

I'm using Jamie Echlin's Script Runner plugin, and I'm trying to set up a script that will fire an event if an issue is created with a priority of "Emergency". This event will then be picked up by the event listener, and I've got a notification scheme set up to send an email to a particular email address when the event gets fired.

Here's the script I'm using, based on (actually exactly) Jamie's example:

import com.atlassian.jira.ManagerFactory
import com.atlassian.jira.event.issue.IssueEventDispatcher
import com.atlassian.jira.issue.Issue
import com.atlassian.jira.issue.comments.Comment
import org.apache.log4j.Category
import org.ofbiz.core.entity.GenericValue
import com.atlassian.jira.event.issue.IssueEventSource
 
log = Category.getInstance("com.onresolve.jira.groovy.example.SendEmailOnBlocker")
 
if (issue.getPriorityObject().getName().equals("Blocker")) {   // check if the priority is Blocker, change this line for other criteria
    Issue updatedIssue = (Issue) transientVars.get("issue");
    Comment comment = (Comment)transientVars.get("commentValue");
    GenericValue changeGroup = (GenericValue) transientVars.get("changeGroup");
    Map params = new HashMap(4);
    params.put("eventsource", IssueEventSource.WORKFLOW);
    IssueEventDispatcher.dispatchEvent(10000, updatedIssue, ManagerFactory.getWorkflowManager().getRemoteUser(transientVars), comment, null, changeGroup, params, true);
}

I'm supposed to update the "10000" above to the actual event ID, but that is the event ID for my event in this case, based on what I see when I hover over "edit."

The problem is, I never get the email. I know the workflow is set up correctly, as I put another post function on the same transition to send an email, using the built in functionality of the Script Runner plugin. The reason this doesn't work for me is that I don't know how to set up a new velocity template to format the email the way I want. Right now the email just says "test."

Any help anyone can provide would be great. Let me know what other info you need. Thanks.

Accepted answers

JamieA

Hi Justin...

If you're just trying to raise an event when an Emergency issue is created, why don't you just use the "fire event when..." script which you can either use as a "script listener", or a workflow post-function. If you use that you just select the event and you condition would be: issue.getPriorityObject().getName().equals("Emergency")

I don't know why your script is not working though - I would add some log messages, and check your log file for errors.

BTW I am going away for a week with no access to email... hope my suggestion works because I won't be on this forum for a while.

All comments

Justin Corcoran

I forgot to mention that I'm not sure if I put the script in the right place, or saved it with the right extension. I saved the scrpit above into a text file, and then changed the extension to .groovy. I put the file in the following place: Atlassian --> JIRA --> atlassian-jira --> scripts

where "scripts" is a folder that I added.

Justin Corcoran

Sorry, posted the script without changing the priority name. The priority is named "emergency" and I did change that in the script when I ran it.

JamieA

Hi Justin...

I don't know why your script is not working though - I would add some log messages, and check your log file for errors.

BTW I am going away for a week with no access to email... hope my suggestion works because I won't be on this forum for a while.

Justin Corcoran

I'm starting to think the plugin isn't working at all in the environment I'm using. This is a new env, and I can't get any of the functions of the plugin to work (e.g. setting the current user as a watcher if they're also the requestor). I'll keep looking into it. Thanks for your help (your suggestion makes sense, if I can work out the larger issue I'll try it out) and enjoy your trip.

JamieA

As always, first thing to do is check the logs and look for errors.

Justin Corcoran

are these the right logs to be looking at: Atlassian --> JIRA --> Logs --> access_log.2012-04-06

or should I be looking somewhere else? I don't see any errors in this log file.

Fabrizio Galletti

i've a similar problem.

I've create a send email listener on issue creation. that listener was sending to watchers a different email then the standard notification email

Issue are created by mail

All worked fine for some test. After some test a problem turn up.

When the listener trigger, seems that field are not valuated, the listerner doens't send any email. I've added another listener, based on a custom field that contain a direct email

That listener was originally used on issue comment event, not on creation. after adding it the on creation event, when it trigger i recieve an error of "cannot invoke method split" . That errors it's when u try to use a field with a blank value.

The script runner seems to trigger those "on create event" before the creation, and not after that. is it possible?

2012-06-14 01:43:50,578 QuartzWorker-0 DEBUG ServiceRunner    HDtroble demo [jira.groovy.listener.ScriptRunnerUberListener] Fire class: com.onresolve.jira.groovy.canned.workflow.postfunctions.SendCustomEmail
2012-06-14 01:43:50,581 QuartzWorker-0 DEBUG ServiceRunner    HDtroble demo [canned.workflow.postfunctions.SendCustomEmail] emailFormat: TEXT
2012-06-14 01:43:50,622 QuartzWorker-0 DEBUG ServiceRunner    HDtroble demo [canned.workflow.postfunctions.SendCustomEmail] toConfig: "watchers"
2012-06-14 01:43:50,622 QuartzWorker-0 DEBUG ServiceRunner    HDtroble demo [canned.workflow.postfunctions.SendCustomEmail] field f: "watchers"
2012-06-14 01:43:50,624 QuartzWorker-0 DEBUG ServiceRunner    HDtroble demo [jira.groovy.listener.ScriptRunnerUberListener] Fire class: com.onresolve.jira.groovy.canned.workflow.postfunctions.SendCustomEmail
2012-06-14 01:43:50,626 QuartzWorker-0 DEBUG ServiceRunner    HDtroble demo [canned.workflow.postfunctions.SendCustomEmail] emailFormat: TEXT
2012-06-14 01:43:50,660 QuartzWorker-0 DEBUG ServiceRunner    HDtroble demo [canned.workflow.postfunctions.SendCustomEmail] toConfig: "customfield_10801"
2012-06-14 01:43:50,660 QuartzWorker-0 DEBUG ServiceRunner    HDtroble demo [canned.workflow.postfunctions.SendCustomEmail] field f: "customfield_10801"
2012-06-14 01:43:50,704 QuartzWorker-0 ERROR ServiceRunner    HDtroble demo [atlassian.event.internal.EventPublisherImpl] There was an exception thrown trying to dispatch event 'com.atlassian.jira.event.issue.IssueEvent@7bd835b[issue=HDDEMO-128,comment=&lt;null&gt;,worklog=&lt;null&gt;,changelog=&lt;null&gt;,eventTypeId=1,sendMail=true,params={eventsource=workflow, baseurl=https://.........},subtasksUpdated=false]' from the invoker 'com.atlassian.event.internal.SingleParameterMethodListenerInvoker@1b6b43ac'.
java.lang.RuntimeException: Cannot invoke method split() on null object

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