How to create a ticket from an unregistered email

Question

I need to create a ticket with an unregistered request, and I wanted to create it directly by email or at least add it to the existing ticket

Ste Wright · Answer

Hi @ana.bello

I'd check out the help pages under Receive requests from an email address

These pages should be able to help you setup to meet your needs - specifically I'd check out...

* https://support.atlassian.com/jira-service-management-cloud/docs/how-do-customers-send-requests-by-email/
* https://support.atlassian.com/jira-service-management-cloud/docs/what-are-the-customer-permission-settings-for-email-requests/

These instructions should also help for permissions!

This changes the settings for both email requests, and the portal - and it's applied to all Service Management Projects, as it's a global setting.

To change the permissions for unregistered users, you'll need to be a Product/Org Admin, and then...

* Go to Settings (cog icon in top-right) > Products
* From the left-hand, select Customer Access
* Under Portal Access change the option to Allow customers to create accounts
* Next, check the box Customers can access and send requests from the portal without logging in
* Press Save

With the correct settings also setup for email requests to be received, this should allow for your scenario to happen.

Ste