Are we able to add more than one assignee to a Issue work order?

Question

I have a team that i would like to have added as an assignee to an issue or wrk order. Is this possible? Is there a way to have that team only see Issues that they are assigned to not everyones?

Mikael Sandberg · Accepted Answer

Hi @Wendy Lopez,

Welcome to Atlassian Community!

By default you can only have one assignee on an issue. You could create a custom field and add additional assignees, or use sub-tasks.

You can set up issue security to limit what a user can see, including only allow them to see issues that they are assigned to.

Rilwan Ahmed · Accepted Answer

Hi @Wendy Lopez

Welcome to the community.

You cannot add multiple assignees to a ticket. Instead you can create a group picker custom field and map to the project screens

i.e.

1. Create  group picker(single group) custom field and name like "Assignee group".
Admin Settings --> Custom Fields --> Create custom field

2. Add the custom field for related project issue type screens where required.
You can find them in Project settings -->Screens --> select the Issue type and add created field in Create Issue, Edit Issue and View Issue screens

3. You can then use JQL to filter the tickets
Example: Assignee group = "IT Hardware group" and status != Resolved

4. You can add Issue security to limit what a user can see as mentioned by @Mikael Sandberg

Please note: Before creating custom field, identify the required users and create user groups accordingly.