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Provide access to single kanban board

Maria Truman

Hi,

I've created a team managed kanban board and invited our client as a member.
I gave access by going to Project Settings > Access > add people.

My client could not see the board so I added them as a user
People > Add People (access to Jira Software only)

My client then had access to all our projects as well as the kanban board I wanted them to see.

I revoked their access to jira software and tried again to add them via the Kanban board but now I get 'Invite cannot be sent. Contact Support'

Weirdly, I can still assign tickets to my client and they still get notifications.

Can anyone advise please, I seem to be going round and round in circles.

Thanks in advance

Accepted answers

Mikael Sandberg

Hi @Maria Truman,

Welcome to Atlassian Community!

In order for your client to see the board they also need to have a Jira license. If they have been added to your instance without access to Jira, they would still be able to see the project, as long as it is set to public. So what you are seeing is expected when you revoke the license.

All comments

Mikael Sandberg

Hi @Maria Truman,

Welcome to Atlassian Community!

Maria Truman

Hi Mikael, thanks for coming back to me.

They do have their own Jira account already. Does that make a difference?

If I give access to Jira Software to them again, how do I prevent them being able to see the rest of our projects?

Thanks for your help

Mikael Sandberg

If you want them to see the board they have to have Jira Software access. To prevent them from seeing other projects you will have to change the permissions on your team-managed projects to be private, and on your company-managed projects you have to change the permission scheme(s) to not allow anyone with access to browse the projects at the minimum.

Maria Truman

Right... so the board is private
The problem then is the access to all the other boards?

Do I understand correctly that I've basically got to change the permissions on all the other boardsissues?

I appreciate you helping me with this... I'm driving myself (and my CEO) nuts with this

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