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Make transition in listener

aas

Hello community!

I try to make transition in scriptrunner custom listener, but I have

It seems that you have tried to perform a workflow operation (251) that is not valid for the current state of this issue (XXXXXX). The likely cause is that somebody has changed the issue recently, please look at the issue history for details.

Event is Issue Created
I check workflow and there is a transition with id 251 (which i need)
My custom listener

if (summary.contains("Invalid item requisites")){
    IssueService issueService = ComponentAccessor.getIssueService()
    def issueInputParameters = issueService.newIssueInputParameters()
    def user = ComponentAccessor.getUserManager().getUserByName('admin')
    def transitionValidationResult = issueService.validateTransition(user, issue.id, 251, issueInputParameters) 
    if (transitionValidationResult.isValid()) {      
        def transitionResult = issueService.transition(user, transitionValidationResult) 
        if (transitionResult.isValid()){
            log.warn("Transitioned issue ${event.issue.key}")
        } else { 
            log.warn("Transition result is not valid")
            log.warn(transitionResult.errorCollection)
       }
    } else {
        log.warn("The transitionValidation is not valid")
        log.warn(transitionValidationResult.errorCollection)
    }
}

But when I try to make that transition like that

Everything works fine.
Why I can't make transition in custom listener?

Accepted answers

All comments

Fabio Racobaldo _Catworkx_

Hi @aas ,

your code seems correct! Two simple questions :

Did u try to perform a reindexing at project level to make sure that your issue is in the correct status where 251 action is available?
Are u sure that user used in the listener has transition permission and that 251 action has not conditions that affect your to do that?

Hope this helps,

Fabio

aas

Hi @Fabio Racobaldo _Catworkx_ ,

1. Do you mean that I need perform a reindexing somewhere in script listener? Smth like this?

boolean wasIndexing = ImportUtils.isIndexIssues()
ImportUtils.setIndexIssues(true)
ComponentAccessor.getComponent(IssueIndexingService.class).reIndex(issue)
ImportUtils.setIndexIssues(wasIndexing)

I've tried to add this code in custom listener before making transition but no luck.

2. User has all permissions. I can make transition in created issue manually via web interface.

Fabio Racobaldo _Catworkx_

Hi @aas ,

1. Please complete a manual reindex at project administartion level in order to be sure that issue is in the correct status.

2. Please check if that transition has some conditions that impact your code.

aas

Hi @Fabio Racobaldo _Catworkx_ ,

1. When you tell about manuall reindex you mean that?

I've done it, nothing has changed (

2. There're no any conditions that impact my code.

The only way my code works is using post-function. I've added another one transition

And added Custom script post-function there. In that way script works and issue makes transition.

May be there no any available transition while issue creation so it tells that transition is not valid? I suppose issue must be created and only after that we can make transition or the logic is wrong? But how works fast-track transitions?

aas

I've found solution. Like @Alexey Matveev answered here I've made different thread to move the issue to a different status and it works, but I really don't understand why I need another one thread
A post-function script:

import com.atlassian.jira.bc.issue.IssueService
import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.user.ApplicationUser
import com.atlassian.jira.issue.MutableIssue
import com.atlassian.jira.issue.Issue
import com.atlassian.jira.issue.IssueInputParameters
import org.apache.log4j.Logger

def user = ComponentAccessor.getUserManager().getUserByName('admin')
Thread newThread = new Thread(new MyThread(user, issue, transitionId, log)) 
newThread.start()

public class MyThread implements Runnable{ 
    private Logger logger
    private ApplicationUser threadUser
    private Issue issue
    private int transitionId

    public MyThread(final ApplicationUser user,
                final Issue issue, int transitionId, Logger logger){
        this.threadUser = user
        this.issue = issue
        this.transitionId = transitionId 
        this.logger = logger
    }

    public void run(){ 
        logger.info("Run method in MyThread")
        MyThread.sleep(500) // delay for indexing
        IssueService issueService = ComponentAccessor.getIssueService()
        MutableIssue currentIssue = ComponentAccessor.getIssueManager().getIssueObject(issue.getId())
        IssueInputParameters issueInputParameters = issueService.newIssueInputParameters()
        issueInputParameters.setSkipScreenCheck(true) 
        def transitionValidationResult = issueService.validateTransition(this.threadUser, currentIssue.getId(), this.transitionId, issueInputParameters) 
        if (transitionValidationResult.isValid()) { 
            logger.info("transitionValidationResult is valid")
            def transitionResult = issueService.transition(this.threadUser, transitionValidationResult) 
            if (transitionResult.isValid()){
                logger.info("Transitioned issue ${issue.key} through action ${transitionId}") 
            } else { 
                logger.warn("Transition result is not valid")
                logger.warn("${transitionResult.errorCollection}")
            }
        } else {
            logger.warn("The transitionValidation is not valid")
            logger.warn("${transitionValidationResult.errorCollection}") 
        }
   }
}

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