Users can not receive feedback from JIRA

Question

Hi

We are using Jira Service Management to answer support issues from our customers. But our customer could not receive our feedback from Jira Service Management. Does anyone know how to fix it?

Shaun Guo · Answer

Hi,
Thanks for replying.
Where could I check those things? Gonna need a little help.

Dirk Ronsmans · Answer

Hey @Shaun Guo and welcome to the community!

This could be due to a few things.

* Are the customer notifications enabled?
* Is the feedback entered as a public comment?
* Does the issue have a Customer Request Type assigned to it? 
* ...