Unable to start or stop the sprint

Question

Hi Team,

One of the user is facing issues with start/stop sprint button. Sprint button was greyed out.

User have required role(Project Admin) in all the projects.

The filter for the Sprint  Board is as below.

(project in ("Orders", "RFC Checklist", "Tracking Service") OR component in ("Team C - Legacy komponenter")) AND (component != "Team Transition" OR component is EMPTY) AND (issuetype in standardIssueTypes() AND status not in (OPEN, "Ready for Prioritization", "Awaiting Input", "Ready for estimation") OR issuetype in subTaskIssueTypes() OR issuetype = Epic) ORDER BY Rank ASC

Please if anyone can help me how to resolve this issue.

Thanks!

Trudy P Claspill · Answer

Hello @RichardA

Your query is written in such a way that a user must have Manage Sprints permission in every project in the Jira instance, including Service Management project if you have that as part of your instance.

Reformatting your query to make it a little easier to see this. The problem is in lines 2-4. In Line 2 you have specified a set of projects for your query, but then you OR this with a criteria based on Components in line 4. Because of Line 4, all projects in the instance will be evaluated to see if they have any issues that use that value for Components. Even if the projects don't use that Component value, the project is considered in scope for the filter and therefore anybody using this filter must have the Manage Sprint permission for all projects.

(
  project in ("Orders", "RFC Checklist", "Tracking Service") 
  OR 
  component in ("Team C - Legacy komponenter")
) 
AND 
(
  component != "Team Transition" 
  OR 
  component is EMPTY
) 
AND 
(
  issuetype in standardIssueTypes() 
  AND 
  status not in (OPEN, "Ready for Prioritization", "Awaiting Input", "Ready for estimation") 
  OR 
  issuetype in subTaskIssueTypes() 
  OR 
  issuetype = Epic
) ORDER BY Rank ASC

RichardA_iqxvt3 · Answer

Hi @Alexander Bondarev I have verified all the projects based on the JQL query, User  have Manage sprint permission for all projects. And he is the project admin as well.

RichardA_iqxvt3 · Answer

Hi @Jack Brickey  Thanks for the replay. Yes, The user have Manage sprint permission for all projects.

Thanks !