Default customer notifications recipient

Question

Hello,

I have one email address that have to automatically receive email customer notification from every request created within the project.  However, while setting up the rules for customer notification, I can add only reporter or customer involved, not individual user or project role.

What is the best solution to do it?

Thank you,

Alena

Alena Fricova · Answer

Hey in the end, I have found a solution:

- each Request type has hidden field Request participant with default value (email of my target customer)

- in Customer notifications have each rule I wish to notify my target customer Customers involved set

Like this my target customer receives all notifications as a default request participant.

Piyush A (STR) · Answer

Hello Alena,

Recently I started working on JSM Project and 'yes' there's No option to have another customer receive customer notification for every request created in the project.

Ref. https://confluence.atlassian.com/servicemanagementserver/managing-service-project-notifications-939926348.html

You may try to send an email via Automation for a new issue created with the required information.