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issue is approved but the transition doesn't work

tuan quan

Hello,

we have implemented a workflow with a Buisness Owner Approval.

When the manager approve the issue, I can see in the history that the person have approved the issue, but the transition is not done.

Sometimes it works well, sometimes not.

Any ideas?

Thanks

Accepted answers

Piyush A (STR)

Hello,

there could be multiple checks

- does the approver has ability to transition issue (for each approvers)

- what sort of process you’re following in transtion for the approver

- check for the workflow post function or validators if any

All comments

Piyush A (STR)

Hello,

there could be multiple checks

- does the approver has ability to transition issue (for each approvers)

- what sort of process you’re following in transtion for the approver

- check for the workflow post function or validators if any

tuan quan

Hello,

Thanks for your help.

- does the approver has ability to transition issue (for each approvers)

>>How can I check that the approver has ability?

- what sort of process you’re following in transtion for the approver

>>I don't understand your question...

- check for the workflow post function or validators if any

>>No there are not post function or validators.

Thanks

Piyush A (STR)

Hi,

does the approver has ability to transition issue (for each approvers)

>>How can I check that the approver has ability?

-- That would be - check for the project permission with Transition issue permission (if project admin). Also if that's good then check with the workflow transition condition (if jira admin).

- what sort of process you’re following in transtion for the approver

>>I don't understand your question...

-- Can you elaborate the case for 'sometimes it works and sometimes it doesn't'. Is that for the same set of users it's working and same set isn't working?