Create Jira issue by highlighting text in confluence is not working

Ramy

Hi all

We are not able to create a Jira issue by highlighting the text in confluence. Do you have any Idea, what is going wrong?

What is going wrong?

• Please have a look at the image screenshot
• If open the dev tool, I can see there is an error:

  • Uncaught TypeError: Cannot read properties of undefined (reading 'indexOf')
    
    at Object.<anonymous> (com.atlassian.confluence.plugins.confluence-jira-content:confluence-jira-content-resources.js?locale=en-GB:270:463)
    
    at Function.each (batch.js?locale=en-GB:33:1304)
    
    at Object.success (com.atlassian.confluence.plugins.confluence-jira-content:confluence-jira-content-resources.js?locale=en-GB:270:256)
    
    at i (batch.js?locale=en-GB:44:22867)
    
    at Object.fireWith [as resolveWith] (batch.js?locale=en-GB:44:23648)
    
    at u (batch.js?locale=en-GB:64:30467)
    
    at XMLHttpRequest.<anonymous> (batch.js?locale=en-GB:64:34025)

We are using:

• Confluence Server 7.13.2 LTS
• JIRA cloud
• On both side the application link is set and has the status -> CONNECTED
• I'm Admin on both systems

What did we try?

• Following the instruction: https://confluence.atlassian.com/confkb/unable-to-create-jira-issue-by-highlighting-text-in-a-confluence-page-833992994.html
• Updated all Apps under: {my-domain}/plugins/servlet/upm?source=side_nav_manage_addons
• Restarted the server
• Searching the internet

 

Thank you in advance for any help 

Ramy

Rilwan Ahmed

Hi @Ramy 

Please try below solution

1. Make sure that you have a permission to create issues on the target Jira instance
2. Navigate to Confluence administrations > Cache Statistics > Jira Resources Manager and flush the cache
3. Navigate to the Confluence page again and make sure now you are able to create issue from there
4. Try using another browser or in incognito mode
5. Check for any errors in the confluence log