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Not able to move sprint up and down in the Jira backlog

Leena Siddamshetty

I am a jira admin and one of our user us facing this issue. She is scrum master and have all the permissions to "Manage the Sprint". When she tries to move sprint up or down in Jira bakclog, she gets an error. Both these projects are not connected in any ways. I checked for the filters as well. One board is configured only to one project. What can be the issue?

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Nic Brough -Adaptavist-

Sprints are not directly connected to projects, only the issues within them. This message suggests that the board and its backlog include issues from two or more projects, of which your user does not have permission for at least one of the projects.

Check her permissions in ALL the projects the board is looking at!

Leena Siddamshetty

Thanks @Nic Brough -Adaptavist- ,

I did check the board..it is using only one simple filter where project = abc and asc order. No other project that pops up in screenshot is linked anywhere.

Nic Brough -Adaptavist-

Er, "project = abc and asc order" - that's not a valid flter. What is it actually ordering by?

My guess is that it is not rank. A board not sorted by rank cannot rank issues (and that includes sprints, because each sprint is a group of issues at the top of the ranked order)

Leena Siddamshetty

Hello @Nic Brough -Adaptavist- ,

Please see attached screenshot. Also, I am able to move sprint up and down by my ID..but when I impersonate the user's ID not able to do it. She has permissions to manage sprints.

Leena Siddamshetty

there was an issue with Sprints which I was able to figure out after the help from Atlassian support. after running DB query was able to find out that one project was using Sprint from another project which was difficult to find out from front end. Removed that sprint from project and issue got resolved. Thanks!!

Wim Abts_q3dxeb

Hi @Leena Siddamshetty

Can you give me the query that helped you resolve this?

We have the same issue and the error indicates a long list of projects that are not used in the backlog...

Thanks!

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