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Why can't I read the attachments once I shifted them to a new folder through symlink

Sahish

Hello People,

I have created a symlink for attachments folder then onwards I am not able to read the images, Excel docs which are presented in the existing issues. It showing that Oops you have found a dead link. Why is it happening? and Is there any other way to read the docs, if yes may I know how?

Thanks in advance,

Sahish

Accepted answers

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Rilwan Ahmed

Hi @Sahish ,

1. After the symlink, does the url look same as it is configured in attachments section of the admin system menu ? i.e <baseUrl>/secure/admin/ViewAttachmentSettings.jspa (Administration setings -> System -> attachmnets)

2.Adjust the owner, group, and required permissions to allow the user used to start Jira to access the location.

See full steps mentioned in https://confluence.atlassian.com/jirakb/change-the-attachments-directory-location-for-jira-server-237569020.html

3. Manually reindex jira (Administration setings -> System -> Indexing)

Sahish

Hi @Rilwan Ahmed ,

1. After the symlink, still I can see the Attachment path as "Default Directory [/data/jira/data/attachments]" in the system settings.

2. I followed the same steps which have shown in the above document, But still I cannot access.

3. I have done the reindexing when I encountered that issue.

Thanks

Rilwan Ahmed

Hi @Sahish

Restart jira once.

Shut down JIRA

Delete the following hidden plugin cache directories:

JIRA_HOME/plugins/.bundled-plugins
JIRA_HOME/plugins/.osgi-plugins

Restart JIRA (These directories will be recreated on JIRA reboot with new plugin cache)

If the issue still exists, do the following steps.

In the backend server, please check do you have data in /data/jira/data/attachments folder ?
i.e. run the command(linux) and share the screenshot of first few lines
ls-ltr /data/jira/data/attachments/
Confirm if same user from step 1 is used to run jira (you can use ps -ef | grep -i jira and see first column to know the user)
check if there are any other attachment folder in /data/jira/data/
Check healthCheck to see if any errors reported there (Admin settings --> System --> Troubleshooting and support tools --> Instance Health)
If still the link is dead, access the attachment link and let me know what is written in logs.

Sahish

Hi @Rilwan Ahmed ,

I have done the Stop and Restart activities but still the problem exists.

I have followed the mentioned steps:

1. I don't have any data. I can see Zero.

2. Yes, only one user is used to run jira

4. Instance Health Check result as follows:

Instance Health Check.PNG

5. The screenshots when ever I try to access the images/Excel files:

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