Problem with the Jira ticket status is 'done' but resolution is 'unresolved'.

Question

Hello:

Running into a problem here where the Jira ticket status is 'done' but resolution is 'unresolved'.

This especially becomes problematic as when one sprint ends and a new sprint starts, the ticket appears in the product backlog again.  After a ticket is 'done', we want it to not appear in the new sprint.

What setting(s) prevents this from happening?

How does someone:

1.  Get a ticket to go to 'resolved' resolution when the status is 'done'?

2.  Prevent a 'done' ticket from appearing in the next sprint?

Thanks!

Kristján Geir Mathiesen · Accepted Answer

Hi @Chris

You will have to set the Resolution in the workflow before moving the ticket to the last status. You can either do that in:

a) Post function automatically

b) Have a transition screen in that last transition and have the field Resolution on that screen (then setting the Resolution will be automatically required by Jira).

The b) option allows the user to choose the appropriate Resolution value whereas the a) option is a static one (i.e. alway the same value).

I believe once you fixed the Resolution value, you will fix the other problem as well.

HTH,
KGM

Jack Brickey · Accepted Answer

Two options...

* add a post function to your workflow transition(s) into your done status(es) which sets the Resolution to done
* add a screen to your workflow transition(s) into your done status(es) that includes the Resolution field. This will allow the user to enter the desired value for Resolution. You will also want to add a Validator to require the field be modified.

finally in either case be sure to clear the Resolution anytime you exit the done status.