How do WATCHERS get notifications?

Michael Miller_c5s003

I have an issue type where upon creation, the issue is ASSIGNED and WATCHERS are added. However, only the ASSIGNEE is getting an email notification and the WATCHERS are not (though the WATCHERS are definitely being added to the issue.)

The Project uses the Default Notification Scheme and in the NOTIFICATIONS section for the PROJECT - it states that "All Watchers" get notified for all of the "Events" (Issue created, issue updated, etc.)

 

carlosughini

Hi Michael Miller,

Welcome to the community!

First of all, I strongly recommend checking the Notification Helper to identify if the specific user should be receiving the notification.

Then, I recommend checking the tutorial below:

• Not Receiving Email Notifications in JIRA Cloud 

Please proceed with the steps above and let me know how it goes.

Regards,

Carlos