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Icons are not loading in Insight Plugin

Vasanta Kumaar

Hi All,

Today When I was trying to edit insight plugin configuration, I saw icons which we used for object schema are not loading and disappeared. Please find the screenshot for reference.

Can someone suggest what might be the issue.

Accepted answers

Fabio Racobaldo _Catworkx_

Hi @Vasanta Kumaar ,

Are the other icons appearing on your instance (issue type icons, priority icons)? If not, probably tomcat cache is corrupted and you need to restart JIRA.

If they appear, so probably you need just to disable/enable insight plugin.

The last chance is to restart JIRA cleaning plugins cache.

Shut down JIRA

Delete the following hidden plugin cache directories:

JIRA_HOME/plugins/.bundled-plugins
JIRA_HOME/plugins/.osgi-plugins

Restart JIRA (These directories will be recreated on JIRA reboot with new plugin cache)

Hope this helps,

Fabio

All comments

Fabio Racobaldo _Catworkx_

Hi @Vasanta Kumaar ,

Are the other icons appearing on your instance (issue type icons, priority icons)? If not, probably tomcat cache is corrupted and you need to restart JIRA.

If they appear, so probably you need just to disable/enable insight plugin.

The last chance is to restart JIRA cleaning plugins cache.

Shut down JIRA

Delete the following hidden plugin cache directories:

JIRA_HOME/plugins/.bundled-plugins
JIRA_HOME/plugins/.osgi-plugins

Restart JIRA (These directories will be recreated on JIRA reboot with new plugin cache)

Hope this helps,

Fabio

Vasanta Kumaar

Hi @Fabio Racobaldo _Catworkx_ ,

We have tried the above steps, but still issue persist.

Can you help us to fix the issue.

thanks,

@Vasantakumaar

Fabio Racobaldo _Catworkx_

Please could you check if your BASE Url is correct? Did u try with different browsers?

Vasanta Kumaar

HI @Fabio Racobaldo _Catworkx_

I confirm base url is correct and also tried from firefox, but still same.

Thanks,

Vasantakumaar

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