Strike out

Question

I am getting the issue type getting strike out any time the issue moved from  the new status to in Progress status.

On the create issue transition for bug issue type  , I have created a post function  to change the resolution to  To Do. However it is not doing it and its still showing it as un resolved. But this is not happening if the issue is in In progress state. Could you please help with he strike out issue so that  the issue is not strike out .

Nic Brough -Adaptavist- · Answer

You need to stop doing this, you've misunderstood what the resolution field is for.

The resolution field has two broad states -

* Empty - the issue is unresolved and needs more attention
* Filled (with any value at all) - the issue is resolved and will be seen as complete by most of the reporting in Jira (including putting the strike-through on it)

Your resolution of "to do" does not make sense - you're telling Jira the issue is resolved, but the users that it is both resolved and not at the same time.

Get rid of your to-do resolution (and any others that do not mean "issue is done with", including "unresolved" if you've made the mistake of adding that to your list of resolutions)

Next, go back into the screens and check you have not put the resolution on any screen other than "resolve issue" - it must never be put on a screen used for create or edit.

Finally, go over your workflows, making sure you only set resolution (via a resolution screen or post-function) when you are moving an issue from an open status to a closed one, and you clear it (not set it to any value) when moving an issue from a closed status to an open one.

Garden16__h3vuuz · Answer