Issue linked to Service Desk Agent portal ticket is not visible

Question

Hi Support,

I am trying to link an issue created in a Software Project to a Service Desk issue but the issue linked is not visible in the ticket but only in the history.

Step to replicate

1. Retrieve issue in Service Desk Agent Portal and go on tab More --> Link

2. 2. add the related issue and Link

3. Retrieve the ticket but the issue link is not visible

4. only visible in history tab

In Project Settings we already set up the Issue Links for any request types

is there any specific settings we have to set up?

thanks for support

Alessandra

VGS Register · Answer

Would it be possible to have a feedback on this?

thanks you

VGS Register · Answer

Hi there,

any news on this?

thanks

alessandra

VGS Register · Answer

Hi Cesar,

if you mean the users and roles settings in the SD Project yes, the user (Agent) i'm log in with is Administrators, Service Desk Customers and Service Desk Team.

Is there any other permission I need to unable?

thanks

Alessandra